Warranty & Support
[Real warranty policy]
Does the warranty cover the equipment, the installation, or both?
[Real warranty policy]
What faults are covered and not covered?
This is detailed in the installation report handed to the customer.
Does tampering, moisture or impact affect the warranty?
Yes, any tampering with connections or settings, or damage from external factors, may void the warranty on the affected part.
How do I request support?
Via direct call or WhatsApp, mentioning your project or order number.
What is the expected response time?
[Realistic response time]
Is the visit paid after the warranty ends?
The visit cost after the warranty period ends is determined based on the type of fault.
How is the hard drive and recorded data handled?
Recordings are not copied or shared except upon request and with the system owner's consent.